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They apologized by saying that they did not understand why they had not been informed about the request to change rooms and finally gave me the keys to the new room. They told me that yes, that I didn't need to go downstairs to get the keys to the new room, to wait in my room and that they would call me quickly on the room phone. So I asked them if they could give me another room with heating. They finally came to the room in the late afternoon and found that the heating was broken. When they told me that we did not need to be in the room during the work, they should have warned me not to put the DO NOT DISTURB poster before leaving for the afternoon. We later deduced that we had failed to remove the DO NOT DISTURB poster on our door handle before leaving and it is probably for this reason that they had done nothing. I went back down to ask them if they had forgotten us. When we came back at the end of the afternoon, we looked at if they had come to fix it and not and there was no note, nothing. They told me that we didn't have to stay in the room during the work. They told us that they were sending someone to fix it and lend us 2 hot blankets. The next morning, we asked them if they could repair the heating. We realized during our first night that there was no heating in the room. Finest Punta Cana By The Excellence Collection All Inclusive.